Hayley

Dishonest

Whilst the staff are pleasant enough, their service is dishonest. There had been a recall on the vehicles for circa 2yrs but in order to still sell the vehicles (the risk is the car catching fire by the way - not a minor inconvenience!) they didn’t show them as recalled and instead as an ‘inspection’ requirement, all the while knowing full well the car needed a replacement part that they now call me and tell me is urgent and I shouldn’t be driving the car! They also sold the vehicle not in compliance with their own approved used checks (AUC) as the tyres on an x drive need to be rated and within 2mm front and rear - failing to do so can cause a drive-train wrap-up resulting in a £5K+ repair bill. Alleged after sales manager Sam Mellor ignores anything he doesn’t like the sound of even when you send him evidence from another BMW dealer and instead puts the blame elsewhere. Been buying BMWs from BMW dealerships for 25+ years and never had a problem before this. My only choice now is trading standards, the media and considering legal options.