Scott C

Awful

Worst experience I have ever known from a dealer. I had to leave work today to pick up the kids as my wife waited 4hrs for an MOT to be done. We have the all-in package from Audi that provides services and MOTs, my wife was booked in at 10:40, 3 hours later was told the car hadn't been started. I called and asked to speak to a manager, was told he wasn't available but would call back. He hasn't called! If I add together all the worst elements of customer service I hate, I got it today. Final point, we've owned an A3, A5, A7 and 2 Q3 over 15 years. I won't be buying another one based on the service their dealers provide.