JAMES B

Ford finance problems

Do not buy a New Ford using Ford Credit! Where do i start, I will try to be short and to the point (Apologies Allen Ford as the car was from you and Ford Credit provided the finance you will both be getting this review). I bought a new Puma ST. The car broke down with faults and I returned to a Ford dealer (twice). The car was rejected by me due to ongoing faults - for 2 weeks I was given a Renault Transit van. It took calls and emails to 4 different places to resolve. Ford Credit accepted the car back, I was refunded deposit and half of a payment. Everything was signed back etc and case closed. Then I received in June a default letter. Ford apologized and said I should not have received it. Now... I HAVE A DEFAULT ON MY CREDIT FILE! I am so angry with the lack of customer service through Ford, the quality of the vehicle and the ongoing stress this is causing me. Sorry Allen Ford but Ford have let you down and me! This still needs to be resolved and I would advise people to think carefully before buying a car through Ford Credit. James