Mrs K

No refund for our overpaid warranty

I’m leaving this review as omc accrington don’t care, and Oldham omc might, we purchased a 21 plate fiesta in jan 24 , paid £895 up front for a 3 yr warranty, SP21 EPZ . Grey .. 16000 miles only…. It’s been nothing but trouble , not starting / couldn’t get in the car etc, battery dead, so we got the breakdown you get with the Emac warranty, and they came and got it going,and then days later happens again. , we got a local neighbour mechanic to get it going and we decided to go to omc Accrington to see what we can do as it’s not trustworthy to drive , we saw the puma deals on brand new cars , so we ended up trading it in against a brand new puma st line x ,… and we asked about a refund of the warranty payment as we used 6 months of it so if we had paid roughly £300 per year we should or there about get back £750 , ,losing £150 which was fair enough for AA call-out etc ,even though you can get AA for a year for £90!.? Anyway they said ring Emac up who said we cannot get a refund , we were fuming as if we’d paid monthly we would have just lost £150, so I left a very negative review on Emac web site, and then the maintenance manager answered my review to say he will contact me to discuss our review and see what he can do.. anyway James Grayson said I can get a refund because the car was unreliable and faulty so we can get one, , and all I had to do was tell omc Accrington to email Emac for the attention of James Grayson and Authorise a refund for us , but omc Accrington would not do it, again flaming fuming , and the salesman which we discussed our issue with said he would ring us that day as the manager was out at the dentist, never did, , and he insisted we cannot have a refund ,even though Emac said we can , so through no fault of our own we have lost £750 , we have bought 6/7 brand new cars over the years from there , NEVER again , we will go to Burnley’s Ford garage from now on, , we are disgusted with the attitude of don’t give a dam attitude of omc and they just take your money and tuff if anything goes wrong, I K Ridehalgh