Sarah L

Do not touch with a barge pole

I purchased a used Aygo from Rayleigh Steven Eagell back in April and have never experienced such poor treatment from a company before. I will include all of the issues I've had with the company, who have been shocking when it comes dealing with my issues. - the delivery of the car was delayed due to issues on their side - the car specs did not match what was advertised on the Toyota website (lack of parking sensors and touch screen system) and the car paint work being not as described. - the petrol gauge was broken upon receipt, which causing me to break down a week after purchase - when picking the car up from the dealership after the petrol gauge was fixed, I had to wait for approx an hour whilst someone located the keys to take the car out of the garage. - This car is now due a service and MOT, 2 months after purchasing it, when this should have been done before delivery. - The air conditioning is not working - There is a high pitched squeak coming from the wheels when driving in 2nd and 3rd gear. - After multiple attempts at speaking to the general manager Ramiz, he had "arranged" for the car to be picked up today at 10am to be MOT'd and serviced. No one arrived. - After calling them at 10:40 to find out why no one has turned up, I've been told there are no courtesy cars available and that the car will be picked up tomorrow. - The car got picked up the following day and a courtesy car was received (one small positive!), however that was almost a week ago and I haven't had any updates, even after calling 3 times (I keep getting told they'll call me back....) No one at the company cares, no one calls you back when they say you will. I would highly recommend that you stay clear from this company.