Peter E

Nissan Navara

I contacted Mr Glenn Manuel about purchasing a Nissan Navara in June this year he seemed very friendly as most salesmen are,as soon as I arrived he said that 20 minutes ago he had a phone call from another person who would definitely buy the vehicle if I didn’t.This started alarm bells. I test drove the vehicle and it drove ok and I noticed a couple of scratches that we agreed would be done for a cost of £200,this I agreed to, Glenn then said that he had another Nissan with less miles but was with VAT and more expensive,I took the vehicle for a test drive and it drove as expected,but it was too expensive with the VAT, I asked Glenn if he would be interested in a part ex as I had a Porsche 996 he replied ,yes so without him even seeing the Porsche we agreed £8000 part ex against the Nissan that was up for £19,184 inc VAT,this was Sunday 9 June 24,I paid him £500 deposit on my debit card,Glenn waived the £84,leaving a balance of £10500 to be paid on the 15 June 24 £8500 by Bank Transfer and £2000 in cash.He agreed to give the vehicle a full service and AC re gas prior to my picking it up…While we were doing the paperwork in his office he made a point of telling me that the other person had arrived and test driven the first vehicle,that was a bit on the quick sideI thought,I was leaving his premises I noticed a family looking at it they had the bonnet up,anyway I left and went home a 120 mile drive. When I arrived home I phoned Glenn and asked him if the person had purchased the Nissan to which he replied yes,now that’s a bit strange in itself as 3 weeks later the same vehicle is still for sale on his website ?? On Saturday 15 June I went to pick up the Navara,he test drove the Porsche and made comment that it was exactly as I had described it,I paid him the money and we did all the paperwork etc,there was no official handover of the vehicle I was not shown how anything operates,he did not know how to open the ad blue flap… Glenn then mentioned a RAC extended warranty at £1514,I said that is a lot of money and he said that it’s the RAC who dictate the cost of the cover,he then said that he would give a £400 discount making the extended 2 year cover £1100,I agreed to this paid him and left for home. The following day I spoke to a friend of mine who owns a Garage near me and I told him about the extended RAC Platinum cover that I had purchased from Glenn and he said that I was grossly over charged he could sell me the exact same Platinum cover for only £449 for two years and that it is not the RAC who dictates the price of the Policy it’s the Trader. I contacted Glenn requesting to cancel the Policy that he had sold me he replied that I might not be able to cancel it,I then advised him about the two week cooling off period,and I did eventually get a full refund from Glenn but not without a lot of phone calls. After this I checked the Nissan UK website for any factory recalls and I found that there was one outstanding for the AD Blue module,I contacted consumer direct about this and they said that I could reject the vehicle and return it to Glenn,I contacted Glenn and told him this and he refused to accept the return of the vehicle,I then checked the Ad blue tank and it was empty,the window wash tank was also very nearly empty,the in cab pollen filter has not been changed the Vehicle certainly did not have a FULL service prior to delivery. He complained because I contacted him on Wats App after 2100 hrs,the reason was that I was flying to Scotland so could not contact him earlier and despite he had on his website he can be contacted anytime,he never complained when I contacted him just after 0800 on a Sunday morning to arrange the vehicle viewing….I am extremely disappointed with the service that I have received from BayTree Car Sales,Glenn is ok until things go wrong he certainly doesn’t know much about peoples rights and I will be taking more legal advice tomorrow 1st July 25 to reject and return this vehicle for a full refund,I would not recommend Baytree Car Sales…. I have screen shots of all correspondence be myself and BayTree. for Nissan recalls