Harry M
Shocking garage - stay away
have had 3 dealings with this garage regarding repairs and I shall summarise each on: First repair they carried out was a new door actuator on the passenger side door of my 2016 G-Wagon. Fitted then brought back in and since it was fitted the door knob that pops up and down when the car is locked / unlocked sticks out an incorrect angle and obviously hasn’t been refitted correctly . Brought this to attention when the car was brought back in however on collection it was not resolved. Issue 2: brought my vehicle in to be assessed for rust under MB warranty. They told me they had a specialist who comes in, assesses it and does a report. What I actually got was a verbal quote from Evan’s Halshaw accident repair on the cost to fix it, with no details of what rust would actually be repaired. Neither the girl in the garage or the main service bloke knew how to interpret the quote to tell me what I would be paying for. How can a garage like MB expect a customer to agree to work with some half assed verbal quote. To this day I have received no documentation regarding this rust assessment. Why? Issue 3 : Brought my car into Wakefield for routine service covered by my service plan. In the days following collection i found a huge oil leak coming from under the car. They urged me to bring it down immediately. The issue was a split fuel line and they repaired it “free of charge” with no explanation on how this has happened or how the car was released back to me without anyone noticing this. Now this is where the main issue starts. Since the new fuel line has been fitted my car no longer turns over and starts like it did before. It can take up to 5x longer for the car to start to the point it takes so long you think it’s not going to start. I’ve taken the car back down 2/3 times since and they are adamant there is no issue and basically imply I don’t know what i am talking about. My final dealing the main service manager got heated and he basically said if I’m not happy maybe I should find a new garage next time. I didn’t manage to get his name but he is a rude, arrogant, piece of work who likely is able to fob a lot of customers off however I won’t be fobbed off on this and shall escalate it as high as I can if needs be so someone is held accountable for returning my vehicle in a worse state than what it arrived when all it needed was a routine service. If you want reliable repairs carrying out on your car I strongly advise you to take it to a better dealership than Wakefield as they truly are terrible.