Neal F

I need to share this

I have felt the need to share my experience at Sandal BMW Wakefield in relation to a service/warranty matter for my pride and joy, a 2007 335i coupe. I have spent thousands on it over the years ensuring it looks and drives great. My issue started a few months back when it began to miss fire from a cold start - only for about 20/30 seconds of driving, it would then clear up and be fine - until it had cooled down and been stood for a few hours (already screaming “leaking injector”). I replaced the ignition coils and spark plugs with new, non OEM (but high performance: Bavarian and NGK) to eliminate those as causes. Still the same issue. In August 2022, Sandal BMW Wakefield replaced all 6 injectors with index 12’s under a vehicle recall. The injectors are still under their 2 year warranty so I proceeded to book it in, hoping they would be replaced and problem solved. Not the case! My car wasn’t even looked at the day I dropped it off, I had to call on day 2 at lunchtime for an update, to which I was told: Mr Foster, firstly your car has aftermarket air filters on it, it also has a loose breather pipe and an iffy looking earth wire repair. Our mechanic has been out on a test drive and cant find any problems. I was then advised to address the above issues (I have replaced the breather pipe and fixed the earth wire) and return the car to stock of there wasn't anything else they could do! So I have my car back, I was charged £167.50 for the hours time and I still have the issue/miss fire I took the car in with. Injectors are circa £300 each and testing them means removal, new teflon seals and couplers to put back. Im really annoyed and I feel that because my cars old they just aren’t bothered. I’m in a predicament here, I know its faulty injectors and I know they should be replaced free of charge - but what do I do? Risk being ripped off again by BMW and the issue not being resolved? Thanks for not helping at all Lauren Taylor at BMW Wakefield. Worth noting this is the 4th BMW I have owned and 2nd 2007 335i. I have had both new and old, 2016 335d touring and a 2019 M5. It shouldn’t matter, if only BMW looked after their current customers as well as they do the new customers in their showrooms!!