Emma P

Avoid - Dishonest

I purchased a car from Tim at the Car Barns in March 2024. It is now June 2024 and I still have had no documentation of the 6 month warranty or breakdown cover the car came with. Despite emails, texts and calls chasing this. Today, the car has a flat tyre, upon trying to put the spare tyre on it became apparent the locking wheel nut key was not supplied with the vehicle. When collecting the car we asked twice ‘where is the locking wheel nut key?’ only to be told by Tim the car did not have locking wheel nuts so there was no key. Clearly it should have come with the key. Upon calling Tim today, stuck at the roadside with a flat tyre and no key for the locking wheel nuts, he LIES on the phone and denies telling us the car didn’t have locking wheel nuts. He told us he gave us the key and ‘why are you pushing this back on me?’. An absolute joke. He sold a car without a key component and now I am stuck with a car with a flat tyre that I cannot change and he is now calling me back! Absolute joke. I would never buy from him again and urge you all to AVOID. Cannot do enough for you when you purchase but as soon as you drive off, that’s is, no customer care or service.