JULIE C

Appalling aftersales

I spent £15k on a mini and was so excited as I hadn’t had a car for number of years. I had the car a week and the engine maintenance light came on. I took it back to Carshop and they took it to a BMW garage to check the fault. They turned the light off and said it may be an old fault which hasn’t been cleared. Fast forward another week and it has come back on. The car needs a new catalytic converter. I have had to pay for a full diagnostic and I am waiting for them to refund me and agree that I can take my car locally as I have no faith that they will sort out my car. I was also told when I phoned the second time that they would phone me back within 48 hrs which did not happen and I had to complain for them to phone me back. The car was also not clean at all and I had a pay for a full valet. Unfortunately at this point I would not recommend. To date I have a with an engine warning light on and I am not confident driving.