PATRICK F

Shocking

Absolute shambles AWB, purchased a car which had a 6000 pound price tag, after agreement to buy they stated the car had not been checked over yet but it will go through the garage and any issues fixed, ALL LIES, within a 9 month period of having the car it had been back into their garage a total of 15 times! This includes issues for seat belts, door handles not working, our bumper randomly fell off after they had taken it of to repair a led light, the battery died after 2 months which we had to pay to replace, they then drained our battery 6 months later, they broke our windscreen and tried to lie about it and said that the glass in the car was from a mechanics gloves, the car always sounded the same from the first day we got it, turns out the track rod ends were extremely worn, suspension was ruined and the car was a major danger! All confirmed by another garage that this couldn’t of happened over the period we had it, with this being said the car had been into awb 13 times prior and they said it was perfect, nothing wrong, either the mechanics aren’t exactly mechanics or they just don’t care about what their customers drive around in considering we have 3 kids and stressed at them we needed a safe car from the beginning, the mechanics were so rude I assume because we kept having to bring the car back, wouldn’t of had to if the car was safe to drive in the first place, which multiple garages confirmed it was not! We had a courtesy car which wasn’t any better! The wipers would set of going over bumps, car would slide round corners, and it sounded horrible, the only good part I can take from all of this was when we was looking for the car on the website, after that we was just lied to and treated with a lack of respect, I got told I was being rude for explaining all the faults and explaining how fed up I was of bringing the car in, which you would be after the 3rd time of going back in 9 months never mind 15, especially when they never actually fix the issue, can’t go through motor ombudsman as they don’t allow it, they never provide any paper work for work done on the car even though they say they will, I assume this is because they never did anything! this car caused so much stress, anxiety and depression for my partner, at one point they refused to speak to myself as I was not the owner of the car but my partner couldn’t deal with it anymore and they would just fob her of because she felt like she couldn’t speak to them. I have to say the owner is a great talker, he told us everything would be fine the first time we went in and no matter what they would be there to help, but then after we got the car it was not his problem, it was down to the garage to fix, didn’t want to know us, even though he was the one who said he wouldn’t allow us to drive a dangerous car or one that had any issues because it looks bad on him, yet he really didn’t care. Anyway something positive has come from this, we went to the carshop (carpeople) who were more than helpful they shown us everything with the car, explained how they had fixed any previous issues the cost and reassured us how if anything breaks no matter how many times they will fix it because they won’t allow their customers to drive around in an unsafe car, they gave us a great price and couldn’t of been more helpful! Save yourself the hassle, take a 5 minute drive away from AWB to carpeople for the best service!