David G

AVOID AT ALL COSTS!!!!!!!!

AVOID AT ALL COSTS !!!!!!!!! Would be ZERO stars if possible. Untrustworthy Toyota dealership. Placed a £99 online deposit on Toyota CHR GR Sport on 05-06-24. I received an email the same day from Michelle ( joke of a salesperson) saying that she would contact me on 06-06-2024 to progress the sale. I also received an email on 05-06-24 from Fish Brothers congratulating me on my online purchase of the CHR. I had done a Fish Brothers online part exchange value for my vehicle of £10555 which was less than I had hoped for but was prepared to accept. I spoke to Michelle on 06-06-24 regarding the purchase and the condition of the purchased vehicle, she went on to say that the part exchange valuation of my vehicle was £10000, I was gobsmacked and said that I had used Fish Brothers online part exchange valuation and the valuation was £10555, she said that she would have to speak to her manager, she got back to me after speaking to her manager and that he said the real value of my part exchange vehicle was £9000 (what a load of crap) but they would honor £10000 not the £10555 that their own system came up with. My £99 deposit remained on the vehicle , Michelle and I agreed to reconvene the day after 07-06-24 and that she would ring me. Needless to say the phone call never arrived therefore I prompted her by email about the phone call, she eventually rang me to say that the CHR that I had agreed to purchase and placed my £99 deposit on and had receipt of purchase on had been SOLD. I was absolutely gobsmacked and could not believe what I was hearing. Michelle went on to say that she had emailed me earlier that morning regarding the CHR having been SOLD, needless to say that this was a lie as there was not that email in my inbox. I asked to speak to the manager who rang me a few minutes later. The manager went on to say that the CHR had been sold 48 hours before I put my deposit on it. I went on to say that I had not had an email that morning from Michelle, he said you are calling us liars which I agreed with him and he put the phone down on me. This is unbelievable behaviour from a Toyota main dealer and I would not recommend anyone to go anywhere near dealing with them. Please read the rest of the reviews and AVOID AT ALL COSTS. This is a completely accurate account of what went on. Toyota Head Office informed! Date of experience: 05 June 2024