KSalvio C

lies, excuses, apologies & lies again

Purchased a 2017 GLS350d from Marshall's Mercedes Of Blackburn for around £ 34000 in Feb 2024. Marshall's experience I am left with is lies, incompetence, excuses, apologies & lies again. When I arrived to pick up (second time around after a 6-hour trip each time), the car still had issues which needed to be sorted out. I had gave up on these guys (hearing excuses, and apologies) after giving them a week to sort it. After a couple of weeks a chap reached out with pls don't put feedback, issues will be sorted and paid for and we agreed the car to be taken to my nearest Mercedes dealership. I have had to pay for repairs and then reached out to Marshall's for refund and then the real plot unfolded for months no response to emails, reception says will call back. I gave them a final warning of legal action and went to small claims court to get my money back (June 2024). I did it on the basis that i had emails to confirm that repair monies will be refunded. Even then the legal team representing them said some repairs were not agreed (they lie and a take chance with everything). Before i paid monies to my local Mercedes dealership i had got a copy of the job approval email from Marshall's Blackburn off my local dealership. One another thing also happened i got a ULEZ penalty letter for non euro6 compliance stating that the car is registered as a Euro5 car both at ULEZ and DVLA database. The salesman when i had verbally asked him during the purchase visit said in UK every car sold since around since 2016/17 is Euro6, so i didn't challenge him. On the day of pickup, i had asked to see the V5C but was told that it would be sent home. Now i will need to spend £ 215 to prove that it is Euro6, when i reached out to Mercedes UK they said an approved used car should be provided with one. Of the list of repairs, one repair that was carried out my local Mercedes dealership was (my disbelief at Marshall’s of Blackburn Mercedes approved used car check) investigating a rear wiper noise to find that they had the wrong blade fitted to wipe over not just the screen but also the rear top GLS brake light. A lesson if you need to buy a car from them ask for written promises, record any verbal communication and check everything as you just can’t trust them with anything. Their legal team will also defend with lies, wash their hands of any responsibility where there is an opportunity.