Annoyed A

Con artists, AVOID. Zero stars.

Had a recall notice from Audi for a 45 minute software update, they damaged my car when trying to do the update and ended up with my car for 4 weeks, damaging and replacing 4 other part's. As they are a franchise (Sytner group), they invoiced Audi head office for the work to repair the damage they done! They then decide to tell me they have done all they can and the ‘issues’ on my car were there when I brought it in! This is despite them driving my car from the front to their garage to put it on a ramp to do their video check which they sent me the first day they had it in which aside from a loose CV Gator they said my car was fine! I also have emails confirming the work they did on my car which was caused by their damage. Rude and inexperienced staff who have no idea what they are doing. Complained to the motor ombudsman who are totally biased, took 9 months to give me an outcome of not being upheld and now about to commence legal action . DO NOT TAKE YOUR VEHICLE HERE FOR ANY REASON. ONLY GIVING 1 STAR AS CAN’T SELECT NO STARS!