Anonymous

AVOID AVOID AVOID

*** AVOID AVOID AVOID *** PLEASE READ! Bought a Range Rover Velar from these back in February 2024 and what a mistake that was. I specifically asked about the timing chain issue before purchasing the car as its a common and expensive problem and was told by Mark that he didn't know anything about this problem, never had an issues with any velar's that he's sold and it will have full warranty any way. So we flew up from the south west to Edinburgh, was collected by someone who was extremely annoyed and rude and was told 5 mins into the drive that he didn't know he had to collect us until that morning and he had other plans so was pissed off. When we arrived he said hello gave me the key and went off with someone else. No more than 10 minutes looking around the car and Mark says 'I don't mean to rush u but I have alot of people due in today, so are u happy with the car?' Seemed quite forward considering we just flew from one end of the country to the other. Before we even got home we had problems with the car, I tried to call Mark and was ignored. I messaged him and got a brief reply later but at this point we was on our way home. 7.5 hour journey. Just over 2 months later, a light came on the dash. It went to a specialist landrover mechanic who plugged it in to find 14 fault codes... Main issue was... to do with the timing chain.... other faults were EGR valve, split hose on air con (being winter we didn't realise it wasn't working) and various other codes which have all been forward to the dealer. I called Mark before any work had started and he said 'get the work done, what ever the warranty company doesn't pay he will sort out with them as they should cover it all' and he can argue it as he uses this company all the time. £3,800 in garage bills later, 4 weeks without a car and the work is done. Since then Mark has ignored all my emails and messages. Warranty company only paid £1650 and I chose to have £800 of stuff done at my own choice so there's around £1,350 that was fault codes which we have had to pay and no response from this cow boy dealer. I've now taken out legal action and have a solicitor who is dealing with this and we are going for full compensation for hassle and stress, repair costs and time loss dealing with this over 5 weeks now. Mark sells dodgy cars, tells you what you want to hear and then ignores you. Just to clarify... I had this work carried out under Marks' instruction, and now he has ignored all contact. *** AVOID AVOID AVOID ***