Anonymous

Never ever again ! Avoid carshop !!!

I bought a car there 3 months ago. I will never buy a car there again and I do not recommend it to other people. After viewing the car at Carshop Swindon I decided to test drive it. Harry (Carshop employee) seemed to be very nice and nice (unfortunately, in reality he turned out to be a liar who could tell a lie). After the test drive, we had a long conversation with Harry, who assured us that the tires that were installed were staying with us. In addition, Harry told us that he didn't have a second key to the car (the description of the car said there was a second key), but that didn't stop us from getting the car. We paid the deposit. The next day the manager called us and said that the second key had been found! and that we can pick up the car. When I came to pick up the car, I couldn't inspect it before signing the contract because the manager with a name starting with the letter "Z" said that the car was already parked outside. After completing the formalities, we went to pick up the car. We immediately noticed that the tires were completely different and the rims were also different. After all this, we went back to Carshop and told them that the tires and rims had been replaced. Manager "Z" and other employees MOCKED ME, saying that I was nitpicking about details. We were 100% sure that they had been replaced with worse ones. I proved to them that there were different tires and rims in the photos, but they kept making us look like idiots. We are Poles and at that moment we felt "inferior". We were treated very badly and on racist grounds there. One of the employees used the word "typical Poles". I will also add that the battery was also replaced with an old and worse one. Message to Carshop: I did not leave this matter. I have a recording of the entire conversation with Harry, who lied a few days later and claimed that he didn't tell us that the tires would remain the same as they are now. At the very end, when I checked the documents that were sent to me a few days later, despite my perfect credit score, I received the highest interest rate!!! This was done especially because Carshop has extra money for attracting the customer with the highest interest rate. Avoid this Carshop!