Muj

Mis-sold car

I can't recommend this dealer at all. They have no respect for their customer's time and will say things that are untrue to make/keep a sale. I bought a car from them and returned it two days later when it turned out that it didn't have the heat pump that it was advertised as having. They insisted that it had it, and even lied about it being standard on those model years with that trim so I had to spend a day learning about the car, paying to access the service technician portal etc in order to prove that it didn't. I wasted three trips to the dealer where they'd keep me waiting for 20-30 minutes on each occasion even though I was on time for the appointments. The salesman even called me 5 minutes before my car collection appointment asking if we could reschedule!?! I wasted time chasing them for order forms and invoices, and I had to draft documents for them to sign/amend just to get something in writing. And I missed an opportunity to get another approved used vehicle from a different dealer with the same 2022 Ultimate AWD and Tech pack specification (albeit with 22K miles instead of 11K) listed at over £2500 less than this one. They said that they'd cover my expenses, which unsurprisingly they haven't, and it's reasonable for me to get compensated for my time and effort given their false advertising, but I won't hold my breath on that. Avoid them if you value your time, money, energy.