Liam A

tubstardelux

ZERO STARS. Please oh please do not use this dealer. If you have 4,5 or even 6 figures to spend on a car do not spend it here. I bought a Honda CRV, most expensive car I have ever bought, looking forward to it. I live in very rural Scotland so bought car without seeing it based on descriptions and several phone calls. I got the car delivered, and it arrived with the fuel light on, almost completely dry. That was the beginning. It was claimed to have a full service history and a however many point check. Well the checks didn't cover sitting in the drivers seat and trying controls. Some of the lights did not work, interior lights were always on if set to door, and the main CD player/Radio/SATNAV unit did not work. I reported all problems, lots of good talking but never got anywhere. I got the SATNAV removed and it was completely wrong unit, there were more multiplugs on the back of the unit than sockets to connect too. After investigation it appeared to be a unit from a left hand drive car. totally wrong. Months later they eventually sent out a new SATNAV unit, it arrived with no codes, i had to contact Honda myself to get the system working. There was also no paperwork with the car at all, no manuals whatsoever, no service books, nothing to do with equipment. Nothing. After months of pestering I got the service book to discover it did not have a FSH. It should have had 6 services with one imminent but had only had 5. Completely false advertising. This is the worst customer service I have ever experienced, truely awful. They never phoned back, never replied to emails, I am still awaiting a call back from the manager..... Fell free to ask me any questions about my experience as it was a disaster and everyone should avoid this place.