Chloe C

After Care

i am writing this review to complain on the lack of service I have received from motor range. I firstly was very impressed by yourselves. After the sale, the care you don't seem to have baffles me. I had a few issues regarding the speaker of the car. When you sold me the car you changed the speaker system to the back two speakers to hide the fact the front speaker was faulty. You also didn't follow up with the repair that was supposed to be booked by your staff member Jack. Later I find out he didn't even arrange the repair. Furthering this I didn't receive a log book from yourselves. I wanted to further this to your team to see if there was anything you could do to complete this sale by sending the log book. I have called on three separate occasions in the last two weeks. Each time your staff have either come up with excuses why I couldn't speak to the person who deals with this or wrote my phone number down to which I have not received any follow up phone call. I am very frustrated with this. It seems like the after-sale service is non-existent and after reading your reviews, it seems this seems to happen a lot. Your reputation makes sense to me now. I am highly disappointed. I will never buy a car from yourselves again and will deter people away from yourselves in the future. I hope you work on yourself as a business to progress and make sure this doesn't continue to happen to other customers. I believe you also need to train your staff on how to communicate better with each other and customers, otherwise I'm sure you will continue your reputation. Very disappointed. If I could give a 0 i would