Amina

Never buy any car from them

I found an advert on AutoTrader for a car from these guys. In the photos it looked good and we were happy to go through with buying it. When we were planning on going to check the car we were asked for a deposit which we paid. Once we arrived after travelling for hours from Scotland I saw the car was not like it was in the photos and was quite a mess. When checking under the bonnet it was messed up and you could barely tell what part was meant to be what. First I did say I am still willing to take the car if given at a lower price as the car was not worth the high price originally put at however they did not agree to this so I kindly left. The next day I sent a message asking for the deposit back since we are not buying the car however they said that it is non refundable. This was not told to me when they asked for the refund and was not written anywhere on the advert. I called them to enquire about this and first nobody would answer the phone for a significant amount of time and when I managed to get hold of someone nobody was willing to listen and they told me to check the website. That website had a completely different address to where their actual garage was which indicated that it was not even their website. When you search them on Google a different company comes up which has good reviews leading people to believe this company is good when it is actually different. Because of this that company has also faced issues. I then tried writing a review on AutoTrader however that review would not show up. Instead a number of positive reviews went up this same day. I scrolled through the reviews and found that whenever a negative review would go up either that day or within a few days several positive ones would be posted as if to cover up the negative one. On no other days would reviews be posted, just those. This shows how these people write a bunch of good reviews themselves to try and seem good as well as taking credit from the good reviews of the company that shows up when you try find these people on Google. Now with my reviews on AutoTrader not going through and these people refusing to answer the phone or reply to my messages I am running out of options. Their customer service is appalling and this is a very clear fraud and scam. Similar situations with these guys have happened to quite a few people I have spoken to and I hope that somehow these people will listen or at least other people will be warned and never even think of buying through them.