Alan F

Horrible people,terrible service.

HYUNDAI FALKIRK DAMAGED MY CAR! I put my car in for a repair at Hyundai Falkirk,when I picked the vehicle up it was obvious there was a major problem with the clutch/gearbox (unrelated to work I had asked them to undertake) When I left the vehicle with them there was NO ISSUES and it was in perfect working order. I returned and reported the fault to Steven a sales assistant,who agreed there was a problem after trying to select gear I was told to come back on Monday when a technician could look at it,that’s when my nightmare began. I was given a health check when work was being done and no issue were raised by Craig Fowler the technician. So naturally I asked how my vehicle has been left basically broken,and not the way I left it,no one can answer,no one is interested in trying to help and Hyundai Falkirk are refusing to fix the damage that the technician has done. In fact they are refusing to touch my vehicle now at all,leaving me with no transport and I now have to find a trustworthy garage to undertake repairs. It is my belief that Hyundai has damaged my vehicle and are taking no responsibility whatsoever. Today I had the misfortune of Dealing with Lisa Aitken,a receptionist. One of the most ignorant,unfriendly unhelpful people I have ever met. Twice Lisa aitken cut me off on the phone,then when I picked my keys up Lisa Aitken ended up screaming at me to leave,extremely unprofessional on Lisa Aitkens behalf it was humiliating and embarrassing and quite clear Lisa Aitken is not qualified for dealing with the public. As she aggressively marched me to the front door,like some kind of prison officer,she screamed at me again GET OUT AND DONT COME BACK. This is not how I expect to be treated as a loyal paying customer and was flabbergasted by Lisa Aitkens scary behaviour and attitude. Overall I’m disgusted that my car has been damaged and no one cares. Hyundai Falkirk,Craig Fowler and Lisa Aitken SHAME ON YOU