Rae

: Disappointing Customer Service

Title: Disappointing Customer Service Experience at Audi Chingford Review: My recent encounter with Audi Chingford was deeply disappointing, and I feel compelled to share my feedback. As a loyal Audi customer, I expected a level of service that unfortunately was not met. Communication proved to be a significant challenge throughout my interaction with the dealership. Despite numerous attempts to address concerns regarding a Motability car order for my father, communication from the dealership staff, particularly our point of contact, Alex Mais, was severely lacking. Each time I called, Jess, the front desk receptionist, was my point of contact. While she dutifully assured me that my concerns would be escalated to the managers for a callback, regrettably, these promises were not fulfilled. Subsequently, I had to take matters into my own hands and cancel the order through Motability, as the dealership failed to provide the necessary support or guidance. To my shock, I discovered that the dealership was refusing to refund the £1000 deposit, despite the cancellation being initiated from my end. Additionally, no mention of a cancellation fee was made during the initial car order process, nor when I requested to cancel the order. Furthermore, a subsequent phone call from the sales executive, Rubi/Ruby, left much to be desired. The conversation was marked by an unprofessional demeanor, which was disheartening and disrespectful. Overall, my experience with Audi Chingford fell short of expectations, primarily due to communication issues, lack of transparency regarding fees, and poor customer service. I hope this feedback serves as an opportunity for improvement in customer service practices.