James

Zero service - zero contact

ZERO STARS Just awful awful service - well, no service has been provided at all! Paid for car to be transferred between 2 stores (Nottingham to Bristol) - cost £169 ("non-refundable" but have been told I will get this back now) on 10th May, told it would be at the new store by 13th May. Sent messages to store on Wed 15th to check car had arrived - no reply. Called store Thurs 16th - told car was on route that day (no reason given as to why it was only just on it's way). Promised call back by end of day. No call received. Called store Fri 17th - now told car had to turn around whilst on route as there had been an mechanical issue. No one was going to let us know this if I hadn't have called. So we would have completed a 6 hour round trip for nothing. Original store that now has car in their service dept is not answering the phones at all to me. No one knows what the issue is, when it will be fixed, if/when I can collect the car. Been put in a horrible situation now, finance sorted, insurance sorted, now not sure if we need to look at another car or what. Will have to change both and face admin charges. Really really stressful situation and CarShop are barely lifting a finger to resolve it. Not sure which location is to blame, or maybe both.