Daniel B

Dishonest, bad business practices, avoid

Dishonest, stereotypical car salesmen tactics. Avoid at all costs. Just Motor Group Preston take the “dishonest salesman” trope and run with it. From outright lying, to the ‘ol “let me talk to my manager” schtick. My introduction to “Kam” in their sales team was when he lied to me to get me to come in. I spoke to him in the morning to confirm that a vehicle had a 5 year warranty on it, and that it was provided at no extra cost. Kam confirmed this, twice. I then made the 1.5 hour journey (leaving a newborn at home with the missus) only to sit in his office and be told that the warranty was 2 years! So, off the bat I’ve been lied to and lost 3 years warranty from what I expected. I never would have gone down if he was honest, but whatever gets the customer in the chair ey Kam? So from 5 years on the phone, down to 2 years in the chair, then all of a sudden down to 1?! Make up your mind fellas. The next three hours of my life were spent haggling with Kam and his manager, Mark, to try and recuperate some sort of deal. To put into perspective just how frustrating they are to deal with, it took hours of haggling for them to even agree to replace MOT advisory tires. Mind you this was on a £13,000 car. We eventually came to no deal as they refused to fix the rear driver’s side rusted & pitted break drum, despite Kam (the one and only) telling me that it “would be taken care of”. Tired of being lied to, I walked away from the car. Altogether I can’t recommend Just Motor Group Preston. Their sales team will do anything to get you in that chair, even to go as far as lying to you. They’ll then continue this dishonesty and do whatever they can to sell you a car, unless what you want is for them to honor their word. PS: No amount of animosity or bad air between you and Kam could get in the way of him trying to sell you a top coat or service plan. He’ll try anyway. He'll even go as far as filling the portion of their FCA order page in as though you've asked for it, despite you insisting that you don't want it, promising that when you go to do the handover he'll make sure it's declined. Speaking of FCA regulatory checklists, don't think you'll get a chance to read the thing, Kam is kind enough to speed through it and check items for you! The absolute cheek.