Tom J

Avoid at all costs.

Bought a car from Imperials in December 2023 – A 2021 Range Rover Velar. The experience since has been as bad as many others have suggested online. Firstly, the car had 10 faults which were diagnosed by our local Main Dealer shortly after purchasing – Within about 350 miles, in fact. Some of these fault codes had already been cleared/deleted, but not repaired, when Imperials had the car serviced/inspected in October 2023. My local Land Rover dealer confirmed this to be the case and provided me with the evidence. Secondly, there were items of paintwork which needed attention before we agreed to buy the car. This paintwork was finished to a poor standard – There was overspray on several panels, the paintwork has fallen flat since, and they didn’t bother to mask over the rear reflector – They just sprayed right over the top of it! I’ve attempted to arrange for this to be rectified since, but I was hoping to reach an agreement on the third issue first… The alloy wheels fitted to the vehicle were cheap, Chinese replicas. The advert used the same alloy wheel style name as Land Rover do and the centre caps displayed the Range Rover logo and so I had no reason to believe the wheels were not genuine parts. However, during mediation, Imperials still insisted that they were completely transparent about the wheels being replicas – Despite never once mentioning the word replica! Either in person or by email. They have since offered to exchange the wheels for others which they have “on the shelf” but couldn’t guarantee any of those wheels would be genuine either! They obviously make a habit of fitting replica wheels to their cars and perhaps selling the original/OEM wheels separately. That would explain why the 2 of the wheels were cracked and 1 was buckled when we bought the car. When raising a complaint regarding these issues, the Salesperson, and the Managing Director, both found it amusing, sending emojis to each other by email whilst copying me in. Avoid at all costs unless you have similarly low standards. And avoid purchasing from Jake, especially – Or just prey that you never have to have any contact with them once they have taken your money! Complete wide boys. I’m not the first person that’s taken them to court and I’m sure I won’t be the last.