Anonymous

Stay away!

For starters, I’ve never in all my life felt more compelled to leave a review to ensure others don’t fall victim to the same absolute shambolic treatment we did at SB Wakefield. On 30th April 2024 we in good faith purchased a Citroen Spacetourer with 13,000 miles for £36,000 (higher end of market value) based on the pictures available online, we were trading in a Mercedes-Benz GLE300d after needing the extra space with a baby on the way due in June. We opted for choosing SB Wakefield with the premise of support and warranty that you get accustomed to from a main dealer. The transaction went smoothly before we visited, Steven was helpful and updated us regularly in the process, however on the day of collection this is where things turned bad. We had no opportunity to inspect the vehicle, Steven was pushy to get us into the vehicle and on our way home back to Newcastle, it was a very hot and sunny day, the vehicle is black and was conveniently parked under a canopy in the shade, we also pointed out some marks on the drivers headliner that looked like black mold, he assured us it wasn’t. When we arrived home and inspected the vehicle, in all my life I’ve never seen such a shocking condition for a £36k vehicle, all the paintwork on every panel has had poor smart repairs carried out, the drivers side sliding door sill is full of filler, the rear bumper is cracked and the impact bar behind fractured (safety concern previous accident damage), the passenger side sill smashed in and paint missing/flaking off. Immediately around 2-3 hours after collection I called Steven and expressed my concerns over the condition of the vehicle, we had previously expressed that we would be fitting a towbar for our caravan holiday the following weekend, he informed us “don’t worry about the paintwork, I’ve spoken to the MD, we will get it sorted get your towbar fitted” so we proceeded to fit the towbar. Fast forward to the point where we approach the bodyshop for inspection, our worst fears are confirmed, as the vehicle is in such poor exterior condition it requires a full respray, every panel is a different shade of black from being painted edge-to-edge with smart repairs and marks all over the vehicle. I contacted John the MD with our estimate from the bodyshop of £5.2k for the repairs, who told me that I was “pulling his leg” and that they would not pay such prices. Now it leaves me in a predicament, I informed Steven the salesman on the same day we collected it, that if the vehicle would not be repaired to my standard I would happily drive back down and return the vehicle for my GLE, he insisted I do not do this and continue to fit the towbar and all would be rectified. So we fast forward to today, we need the vehicle to be rectified ASAP, as a result John the MD has offered us an outrageous “gesture of good will” of £2,200 towards the eye-watering £5.2k repair bill, and told us we must pay/source the replacement bumper and front trim. To add insult to injury, we have came out to the vehicle almost one week after purchase and to our surprise the “black marks” on the drivers headline have spread and the entire car is riddled with black mold, a month before we use the vehicle for our newborn baby boy. They had hidden sections of the mold under the floor mats. Then to add even more pain to our misery, the disks and pads are completely laminated, yet not a single advisory on the MOT from 2 days prior to collection? This is the worst experience I have ever had with a main dealer and baffles me how they can conduct business under the Citroen/PSA brand with this attitude towards customers and conditions of vehicles. We have been sold an absolute lemon. Take my advice, stay away, and find another Citroen dealer, these are con artists and will trap you once you buy the vehicle. Thanks.