Natalie

Awful place

absolutely awful service from start to finish. my car was delivered In an unbelievably disgusting state, stained seats, moldy food, sticky sweets, previous persons belongings in there, holes in the footwell that they tried to cover with mats, faulty hand brake, broken key, warning lights and more, they took the car and provided loan car which they then took back and replaced with another that I could not drive due to it having bucket seats and me having joint/back problems I could not use. every time I tried to phone the office, the manager (Mark) and head of business (James) were always busy and never returned my calls. I cancelled my agreement and they took the loan car back, and was told 5 days for the refund which ended up taking 5 WEEKS! I phoned the office daily to chase up and never gor phone calls back when promised. The interim manager (Jammal) did try to help in getting the refund but it still ended up taking 5 weeks in total plus a legal letter. not good enough. avoid at all costs.