Adrian

WANRING ! DO NOT RESERVE A CAR !!

I reserved a car via their website for £99. An hour later I had a call from a very inexperienced salesman called Josh who told me he has been in the job two weeks and could not answer any of my questions regarding delivery or buying the car remotely, so would have his manager Adrian call me back. before he ended the call he said "I have another customer coming in who may buy the car at 2pm" to which I said, "I have reserved the call, and will pay cash if you can answer my question on delivery etc. To which he said, "well if the customer at 2pm does not buy the car we will call you back" !! even though I have just placed a reservation on the car and got the email confirmation ! He stated that the customer going to the garage at 2pm had NOT placed a reservation on the car as I had ! Understandably I was frustrated and asked to speak to his manager. an hour later had a call from the manager Adrian, who was rude from the very first word and told me he had no intension of selling me the car even without asking any questions. ! He did not offer to return the reservation and I had to demand it was paid back asap. Totally unprofessional and childish attitude to a customer who has cash to buy a car and had reserved it online with them ! Reservations mean nothing to these guys ! don't do it and I suggest you go elsewhere. I have worked in Sales for 32 years and my personal attitude on the phone. They have been reported to SKODA for their unprofessional and possibly 'illegal' practice.