Karl W

Absolutely terrible.

Nowhere near the customer service I would expect from any 'premium' company and much, much worse after service. I was told not to bother leaving a review unless it was 10/10 as it was no use to them. Sales staff mildly arrogant despite not looking like they owned an iron . Tried to pressure me into an expensive finance deal even though I was a cash buyer. Reception staff were never on reception. Service reception guy was mainly interested in what was going on with his mobile. This maybe explains why the major issue with my car was not looked at despite being reported in writing and verbally. After this they tied themselves in knots to deny responsibility - all their arguements were challenged and proved nonesense. Managers and senior managers were all involved. A diabolical, unethical and untrustworthy company in my experience.