Anonymous

Truly awful cutomer service!

Tandem pump recall, 1st available slot at Chillwell 4 wks from letter, they cancelled the day before, “no parts”. Next slot another 4 wks later (a Thur), they cancelled again the day before claiming “no ramp space”, so will be done Fri. Rang Fri to say work done but belt needs replacing, new one faulty so Mon. Call on Mon to say belt “not arrived” so Tue. KIA Connect didn’t message me Fri to say car unlocked when work allegedly done, however it did message 7 times on Monday! No apology on collection and no parts listed in the service book. The recall letter states, “once validated it can be used as proof of work.”, it doesn’t show which parts have actually been replaced? Truly awful customer service!