David W

Everything you fear about a car dealer

Drove for 3 hours to collect my car at an agreed time, it was not there when I arrived and I was told there was no agreement. I was then lied to about it being with the engineers getting checked over (the guy who eventually brought it an hour later confirmed it was just being cleaned). I should have driven away then, but as I had come so far I took it for a test drive and noticed an engine management light was on I was told not to worry it was just that the battery had been flat Like a fool, I paid the deposit and drove it home. My mechanic checked it out and told me it needed quite a lot of work so I told this to Mohamed, the man I was told was the boss, at Thorny Toll. His reply was for me to get my mechanic to fix it and he would pay for the parts. At this stage my partner had completely ;lost faith in the car and wanted to return it as such I asked Mohamed if he would honour uk law and issue a refund…..no reply and was told Mohamed was off sic so could not be spoken to I requested his named so I could write to him but was this was refused as Zain, the young kid on reception told me, I didn’t need to have it and that I should "be professional" about this. I tried for days to get a reply from Mohamed who refused to return any calls or emails so I had no alternative but to get the car repaired myself. DO NOT BUY FROM THIS DEALERSHIP!!