Anonymous

Would not recommend

I purchased a misubishi outlander for £12k in November 2023 and have had nothing but problems ever since. I wish I’d read other reviews prior to purchasing as I definitely wouldn’t have gone ahead if I had. I understand that purchasing a used car comes with risks but paying 12k for a car that had undergone an MOT, service and RAC check prior to purchase, I wasn’t expecting so many or so soon. When we arrived to view the vehicle (we’d rang and said when we would be there) it had no fuel it whatsoever so immediately got taken away whilst we waited around. First red flag looking back. As my car had been written off we were in a rush to buy a new one for work etc. After purchasing the outlander we got home and realised that there was no stamp in the service history book to show it had had a recent service so we brought the book back the next day and got it stamped however the date was put 15/5/23 even though it had apparently had a service in November. I rang to enquire and was told by Simon that they had written the date incorrectly so I asked for proof of service with date which I never received. Less than 36 hours after I had purchased the vehicle, I was driving in -5 conditions when the following lights came on: - 4wd service light - ASC service light - Engine management light The car lost power and went into limp mode, requiring me to pull over and restart the car, all of which concerned me given that I wasn’t initially in a place I could safely pull over and also the ASC system wasn’t working in such conditions and I’d not even had the car 2 days at this point. We got back in contact and were asked to bring the car in to be looked at that day (1 hour journey when it was unsafe to drive) which we did and were told that there was too much oil in the engine and that the air intake filter sensor was faulty and needed replacing. I understand that the oil was drained and replaced and the air intake filter sensor part was ordered but I still don’t understand why either of these issues would cause the 4wd and ASC service light to come on. It took over 2 weeks of us ringing up most days for updates on the part and receiving a different excuse each time as to why they still hadn’t got the part. I’d had the car 3 weeks and had been able to safely use it for 1 day. The day we drove the vehicle home the tyre pressure light came on, we pumped the tire back up which turned out to be a slow puncture. We raised all issues within days of purchasing the car but we’re just getting ignored and excuses we’re being made. I emailed century motors to complain about the numerous issues and then got a call from Simon advising us to contact RAC to get the faults resolved through the warranty that we’d paid extra for as they would be quicker (even though Simon had assured us that we wouldn’t need it). After contacting numerous garages they didn’t want anything to do with RAC warranty so this wasn’t an option anyway! We then got a call the same day to say the part had in fact arrived so another 1 hour journey in a faulty car where they replaced the part but couldn’t do the tyre the same day so would have to go back another day for this. We asked if we could get it changed locally but it had to be done at a garage of their choice. To no surprise we had the same issue again 2 months later with the lights coming on and car going into limp mode and along with smelling of burning. A trip to Mitsubishi to find out what was actually going on and after yet another oil change as too much diesel in the oil, pipe into manifold was blocked along with dpf. So far multiple trips to garages, 3 oil changes and ongoing various faults, the car has cost me over £1k in 5 months of owning it.