Fergal

Terrible Company and Vehicle

Car outlet UK Dartford - Terrible experience with this company. Bought 2020 Ford Tourneo Connect in December 2023 for transporting children with special needs, on the way home (From the Republic of Ireland) after purchasing the vehicle the engine management light came on at 100miles North of London. Contacted the company and they told me to continue driving the vehicle back to Ireland and they would sort out any issues with the car.. We are now at the end of April and this is the 6th time the vehicle has been with the main Ford dealer in Ireland. The vehicle has had a range of different error codes from exhaust issues to engine problems. Dealing with a guy in the caroutlet going by the name of ASH his real name been Arthur .. not sure why they give false names… Ash/Arthur was ok to deal with at the start but he turned nasty when I asked if they were going to reimburse me for the costs €2,300. They gave me €1500 in the end after I threatened small claims court. Currently I’m out of pocket nearly €1500 at the moment and different error codes are still appearing.. This is a terrible company and would not recommend. Buyer be ware.. The cars are not checked mechanically and seem to be all bought in Auctions..