JBA

Bitterly disappointed and let down

I would not award this garage any stars though had to award one on google Reviews to get the post on the review. Extremely disappointed with the owners of this garage. Firstly when I telephoned to mention the faults with the car, a Kia Picanto, that was bought with my grandson's hard earned money, they accused the garage that I had taken it to because the exhaust was blowing very badly, of telling lies. They further went on to say 'they're having your eyes out' when I explained what it was going to cost to rectify all the problems with the car. They made no attempt to respond to two registered letters I sent them outlining the problems, on the guidance of Trading Standards. They have completely ignored any request for compensation/refund/part cost of repairs or to at least accept some responsibility and bring the car to a roadworthy standard. We were aware of a minor leak in the exhaust OFF brake pipe corroded Nearside drive shaft joint deterioration What we weren't told about was R brake pads and discs 90% worn NSF strut top mount excess play OSF wheel bearing failed and noisy Exhaust has holes along it's length blowing front and rear NSF outer CV boot split, leaking grease OSR sill holes corroding, jack points severely corroded Both front ABS rings on joints corroded to excess We did point out that the car had only been driven by a previous owner for 945 miles from passing its test in September 2023, until February 2024 when my grandson purchased it. That amount of wear couldn't have possibly occurred in that short time. I would question whoever carried out the MOT. Suffice to say and I'm sure it's of no concern to Shotton Car Exchange, that we would never purchase from them again. Extremely rude and uncooperative.