Elisa

Seriously AVOID them

I put a reservation fee of £250 on a car which on the website clearly states is fully refundable should you change your mind about purchasing the car. I even asked if there was a time limit or anything on this which I received no answer to. Ended up changing my mind after 4 days and requested a refund which was refused. They claimed test driving the car and reserving it was a ‘commitment to buy’, which it absolutely is not, so I wouldn’t get a refund. I understand reserving a car for 4 days then not buying it is annoying, but it’s no reason to refuse the refund. I spent literally over a week arguing with someone over messages about this - it only got resolved when I informed them I would be escalating things. Reading the Google reviews makes me realise this is a pretty common occurrence which is absolutely ridiculous. Seems they just try stretch out the situation until you can’t be bothered to chase it anymore which is so unprofessional. If this happens to anyone else just escalate things immediately to save yourself the hassle, they know a small claims court wouldn’t be on their side about this kind of issue. Absolute joke of a situation really. Wouldn’t recommend this place to anyone.