Sid M

Totally unprofessional

For the past two years, I've been receiving recall letters from BMW and attempting to schedule my car service with Inchcape BMW Reading. However, they've consistently avoided booking my car, citing a lack of required parts. Despite finally securing an appointment in April after contacting them in January, they canceled it on the day due to a shortage of technicians, failing to inform me beforehand. They offered a complimentary wash as compensation, but upon collecting my car, it remained unwashed due to staff shortages. This experience wasted both my time and money, as I had to hire another car for the day. It appears they're prioritizing other vehicles over those booked for recall repairs. Very unprofessional, totally not expected. This particular showroom ruined the whole Brand name.