Alok K

Awful service, avoid taking car there

Took my discovery to Harwoods JLR Basingstoke for full service. Car was running smooth before service, no noise, no warning. Car was serviced within two hour of dropping the car which was surprising considering it was major servicing. They mentioned that brake pad and discs are nearing legal limit to which I said I will get this done after some time. After collection of car, I started experiencing noise from front brake and looks like suspension is not smooth at all. Also, started getting clicking noise. Upon going back to Service Centre, they said it is due to Brake Pad and Disc issue, My point was how come I didn't have any of these issues before servicing. I gave go ahead to replace these two. After that I had no communication back for couple of days. I called several times and all I could get in return is they will call back but it never happened. Then finally decided to visit the service Centre, they said they have just started working on it and I got response back in 30 mins that the work is completed! Even after replacing the brake pad and disc, my car is not the same anymore. Feel quite rough. Now, taking it to another garage to get it checked! Also, they didn't update the service record and I had to keep pressing to get this done. What a waste of time, money and frustration one has to go through! huh!!!