Dennis H

Totally lied to

My transit custom was recovered to allen ford Bath with a suspected Timing belt failure, after two weeks ans making numerous call was told that there was no compressions. They assured me that the belt was OK and that they needed to do further diagnosis, by this time a case was open with Ford as the van was only just outside of the 3 year warranty. After a further two to three weeks they said that they tried to start it ans low and behold it had healed itself. I asked repeatedly if the belt had failed and was told no and they didn't know why it suddenly started, and returned the van to me. As I need a reliable vehicle and going from what I was informed I had lost confidence in the van and they offered to exchange for a car, and due to the circumstances I was left with no option. However when Ford customer service contacted me with a update I was told that infact the belt had failed and a major repair had been carried out. Now if I had not been lied to and fraudulently in essence conned into exchanging the van I would not be in a position that I have lost in excess of £6 to £7k. I am currently waiting on a reply from head office as to what they propose to do to rectify this issue but I can see a court case happening. Do not use this dealer you cannot believe a word that they say.