Neil S

Totally untrustworthy

Totally untrustworthy. We went to Hatfield SEAT to buy a car for our daughter. We agreed a deal with one of the sales staff which included a part exchange cost for our vehicle of £30K. we put down a deposit for £1000 and we were emailed confirmation of the agreed deal a few days later. 4 months later, on the afternoon before we were due to pick up our car, we were phoned by the sales director who simply stated that they could no longer honour the part ex figure as the market value of our car had gone down. I asked to see where it stated in the contract small print that they could do this. They sent the contract through and this is not covered at all! When I stated that Hatfield SEAT were clearly in breach of contract they simply stated again that they would not honour the part ex figure that we had previously agreed and stated that they would only be willing to offer £8,000 less than we had agreed in writing. We ended up buying a car from a different manufacturer. I complained to SEAT UK detailing our experience and they stated that while sympathetic to our situation, they could not influence the dealership's decision on this matter. If you want to buy a car from an honest dealership who's word you can trust, do not bother buying from Hatfield SEAT. Truly disgraceful with no morals whatsoever. I will never buy a SEAT again.