Kieran O

Unprofessional approach to customers

Turned up at the time they booked my appointment for 13.30. Told 'might have to wait 30-40 mins', place was almost empty, so thought,they'll be along within that time. An hour later, someone came over, shook my hand and wanted to know who I was and what car I was interested in. Its not good customers service to not know who I was let alone the rest I told him, He apologises but seemed to take offence that I was walking out, why would I stay when you can't even get the basics correct ? Thoroughly annoyed & disappointed with whole experience.