Glyn W

The worst After care from a franchised d

I’ve searched for a brand new car to fulfill my needs in a 4x4 that can tow my new caravan however, Ryders admitted they couldn’t supply and they pointed me to a used Santa Fe with AWD. Bought the car then after just days I noticed a few issues appearing so, I contacted Emma, manager of service and after care. They didn’t seem interested but did my car a cursory inspection. The rear suspension is so bouncy that the supplying caravan dealer would not let me take our new caravan away until the shocks on the car had been fixed. They said, “no car should bounce like this, it’s unsafe to hitch it to a caravan. Emma still to this day will not acknowledge that my Santa Fe has an issue. Plus, just weeks after picking up my car, it’s dropped its coolant. This car had supposedly been checked by Hyundai trained technicians for safety and quality purposes. I asked for a copy of the inspection criteria and, the actual inspection carried out on my car. They refused both. I’ve bought many cars from franchised dealers. This is, by far, the worst car buying experience of my 48 years motoring. Never will I trust a Hyundai dealer again to provide my family with a replacement vehicle. Absolutely and totally unprofessional and not trustworthy to supply any car. If I could choose 0 stars I would because they are not worthy of even one star.