Louise B

Do your research before you buy

Sadly Jones Motors Co are not an organisation I would choose to purchase another vehicle. It took 4 weeks for my car to be ready for collection due to various reasons including admin errors and V5 issues. (The car had to be registered with Jones Motors before it could be registered to myself). The car was meant to have had dashboard changes to convert from KPH to MPH as it is a Japanese import. The last correspondence via email dated 24th January 2024 states ‘Once we receive the replacement dash showing MHP rather than KHM on the central screen, we will book you in to replace’. 5 months after I purchased the car and 2 months after the last correspondence and I am still waiting for an update on where we are with those changes. The car had issues with the brakes when I took a test drive. I was told after I took the test drive that the brakes would be fixed by the time the car was collected. They were not. Again, 5 months on there is still an issue with the brakes. One quote from correspondence reads ‘As the brakes are brand new, there is a point where the brakes would need to run in for an amount of at least 500 miles’. I asked if I could have the invoice for the new brakes and the question was ignored. Another quote from a different member of staff reads ‘The brakes have passed an MOT test and when tested were highly efficient. If you want new brakes the cost will be down to yourself. After all it is a used car and like many working parts on a car it is a consumable item which is noted on our warranty declaration’. I am still unsure if the car had new brakes fitted as initially told and still no sign of an invoice for the supposed work undertaken as stated in the first correspondence. Please do your research and ask plenty of questions if you are looking to make a purchase from Jones Motors Co. Make notes about work that will be done to the car before it is handed over and also ensure you receive documents such as MOT certificates (I did not, I was emailed a link to the DVLA after a request was made). I paid tax on my part exchange vehicle for 2 months after it was handed over because the paperwork was not completed and sent to the DVLA. Negative feedback is not easy but I would not want anyone else to deal with the issues I have had. I am driving around in a car sold to me by Jones Motor Co with brakes that are not up to standard and a dash reading KPH not MPH. Car sales should be smooth transactions and be reasonably honest, something Jones Motor Co did not offer with my sale.