Toni

Terrible aftercare service

Excellent service when I bought my car however I’m extremely disappointed with the after care I am receiving . Bought my car in December 2023 which had many faults I have been travelling back and forth to Wakefield from Leeds since January to get repairs done. My vehicle has been misdiagnosed and when repairs were ‘complete’ it turns out when I got back in the car the issues were still present. I have now been in one of there loan vehicles for almost a month I was supposed to receive my car back today however when I arrived the work had only been part complete despite them handing me a receipt to say all work had been completed and checked , I had to drive back home in the loan car whilst the issues get re investigated. It’s now March and it’s still ongoing, Iv had no time to enjoy my new car. I could write on and on about the experience I’m currently having. Hope the service can learn from my personal experience and improve. I feel the customer service team had no empathy and didn’t understand the impact it has had on me these past 3 months and the stress and anxiety it’s caused Iv had to book time off work, pay taxi fairs, fuel, make bookings, chase up phone calls which I found difficult as I had to go through different departments to get through to Wakefield . These errors should have been picked up before the car was sold. I was supposed to receive a direct email address for a manager to sort the matter and I have received nothing. Tried ringing for an update and an explanation was told someone will be in touch and nobody called.Constantly told ‘someone will call you back’ but it never happens , I am now stuck in one of there loan cars and have no idea when I will receive my car back :( hope this can be resolved asap