David

Beware They carelessly waste your time

This is the email I sent them after they continuously messed up. Hello, I want to file a complaint with management about the extremely poor service I’ve received. How am I supposed to not go and leave as many terrible reviews as possible about how poor this service and communication has been? I had an appointment with you 9:45am Monday to get a standard MOT test done. When I dropped it off, they were not prepared. They tooo the vehicle back and said it will be ready for pickup at 4:45. Throughout the day I and my assistant made numerous calls to get more I formation about payment and when it would be finished. After no calls out of over 10 were answered, I showed up to get my vehicle back. When I arrived, it took a long time before someone would speak to me. Finally someone did and said the car isn’t finished. It wasn’t even started because you fired someone and it was in their area. It sounds like it’s management that needs fired because you didn’t train you people well enough to handle things properly and didn’t make plans to complete the works they had started. So after spending money on travel and losing time going to the location again, I was told you are closing and I wouldn’t be able to get the car but if I showed up at 9 am it will be finished and ready to pick up. I questioned and clarified again that it would be ready to pick up. The guy said yes. He also said my extra Uber fees would be reimbursed. About 10am I show up, giving extra time since I received no communication. After 20 minutes of no one helping me other that the receptionist that I had to ask help from. Eventually someone came out and said it’s not done and still hasn’t been started. They said the 9 o’clock appointment on this day gets prior over me even though my previous day appointment which wasn’t completed as a result of your failure. At this point I’m very furious about this poor service and communication and I have other responsibilities to attend to so they said in two hours it could be complete. I leave and get another unnecessary Uber to go back to work and I cancel my business trip that I was supposed to go on in the car. I was assured that it will be taken care of and delivered to my business and the Uber expenses will be reimbursed. I also ask about payment link because it was never sent. Hours go by and I receive no communication. Finally the link to pay is sent and we pay it. I and assistants try to call multiple times again. Service department never picks up. Finally the sales department picks up. They say that I will be called back soon. Almost an hour goes by and finally a second payment link is sent about a past due payment. This wasn’t brought up to me any of the other times I was at your location. We pay the link and still no call or communication. No response to emails. I call back again as I really need this vehicle back. I finally get someone and they say I will be called back shortly. About 30 minutes go by and No call received. I attempt to call back and all the lines say the departments are now closed. Now I have no vehicle for the night I really needed it. I have lost thousands of pounds as a result of your errors now with the lost time and plans falling through. This is the poorest service I have ever received from any vehicle dealer or service center.