Stephen N

Poor customer service and sales process.

I recently had an experience with Rhondda Motor Company LTD that left me very disappointed. The customer service was far below the standard I expected from a so cold reputable company. Sales Process: The sales process was disorganized and confusing. It seemed like the left hand didn’t know what the right hand was doing. Response Time: The response time was another major issue. I had to wait for days to get a reply to my initial inquiry, and when I finally did, it was a generic response that didn’t address my specific questions. Follow-up emails were met with similar delays, making it impossible to get timely assistance. Customer Service: When I did manage to get through it was passed to a legal firm, the lack of empathy and unwillingness to help was startling. There was no attempt to understand my situation or to provide a solution. Instead, I was met with scripted responses that felt cold and impersonal. In conclusion, the poor customer service and inefficient sales process at Rhondda Motor Company LTD have made me realise that not all companies are customer friendly. A company that does not value its customers’ time or business is not one that I can recommend. I would urge anyone who purchases a vehicle has a thorough check by an external company like RAC or AA. So they can't hide behind legal people for their poor actions.