Denni S

Bad product! Avoid the car and garage

I purchased a 2008, Electric Blue (Reg: HJ20 RZA) in October 2023. This is a brief summary of events: • Faulty valves on the tyres and waking up to a flat tyre • Dents should have been removed from the two back doors, but they failed to do this so he came to my home to remove them • Every time I plugged my phone in, it made it over heat • Constant judder on acceleration when the engine was hot • On the 2/11/2023, it was booked in for a test drive and straight away I was told that it needed a new clutch but too much discussion about who would cover this cost!!! • Car booked in on 08/12/2023 for clutch replacement and I called them the following Monday, and that hadn’t even looked at it! • Back into the garage on 04/01/2024 to have the clutch replaced and they agreed that whilst they had the car, they would place it onto the diagnostic machine so check the faults but they refused to. It had to have a new clutch, flywheel and the gearbox rebuilt • I broke down and it kept telling me that the key wasn’t present. 30 minutes on the phone before anyone answered and he told me how to start it.Garage had to change the batteries • 08/02/2024, my oil warning light started to come on. Grinding noise also reported when starting the car • They put in over 1ltre of oil • 15/02/2024, I took the car to the garage. That was the last I saw of the car! • On the 16/02/2024, I was called me to say that they were unable to release my car back to me because of the faults that were found but Spoticar couldn’t inspect it until 13/03/2024 • Citizens Advice involved and also logged this with TMO (Compensation Claim) • 25/02/2024, I rejected the Car • Courtesy cars were provided: one with a cracked windscreen and past it’s service and one past it’s service • On the 16/03/2024, I received a call from the manager to tell me that my car had been repaired and valeted and ready for me to collect!!! The same car that I had rejected! He made an offer to purchase it back, but I needed to take further advice. I asked him what they found with the car – he was not able to tell me what was wrong! • On the 18/03/2024, services e-mailed me telling me my car was ready for me to collect and when would I be taking the courtesy car back and I told her the same as I told the manager – it had been rejected • I was told that “the oil separator was required due to the Oil consumption failing as it was using more oil than recommended, oil vaporiser separator unit (rocker cover). When we were diagnosing this we noted your timing belt had swollen and needed changing.” • On the 18/03/2024, I received another e-mail from the manager telling me that he is rejecting my rejection of the car and that he wanted me to remove the car from his premises – which I refused. • 30 minutes later, he sent another e-mail saying as a gesture of goodwill, they would purchase the car back from me • It wasn’t a gesture of goodwill because as I had owned the car for less than 6 months, I was legally entitled to a replacement, a repair or a refund minus the mileage I had used • On 21/03/2024, I returned the courtesy car and signed my car back over to the garage. My refund couldn’t be done at that time because it was 4pm! • The manager said that it would be refunded to my account first thing the next morning. The next morning came and then in the afternoon I had to e-mail him and then call him telling him that I want my money back! It eventually got refunded around 4pm. • From October 2023 until I signed the car back to them, I had visited the garage with niggles and complaints over 20 times. I had the car for 166 days and out of that, it spent 46 days in the garage. Never once was I offered a replacement and neither have I received any kind of apology for the stress that this has caused me Thankfully this nightmare is now over but I would hate to see others suffer like this. Never will I buy a Peugeot again and I would not advise anyone to purchase from this garage.