Mr G

Excellent - highly recommended

S.G.Petch Review Great Service that gets even better if something goes wrong !! The measure of a company, especially a car dealership, is what happens when something goes wrong. I initially bought a Ford Kuga, the day after getting it home it decided to go in “limp-Home Mode” I dropped the car off with the garage and it was a DPF issue, this was quickly addressed while I received a loan car for the day.. returned the following day my car seemed fine untill it refused to start the following morning and had a fit on the drive.. an email to Ray and a technician was quickly dispatched to collect the car. I decided at this point to return the car. Expecting resistance I was pleasantly surprised to be told by Ray that a manager would be in touch .. Derrick (sales Manager) promptly rang to ask what I wanted to do.. I requested a full refund.. no problem was the reply .. and a loan car was provided as I was now short 1 car.. Derrick appologised for the problems and assured me that S.G. Petch would not leave me without a car untill I had decided on an alternative from them.. or had received my full refund. This prompted us to continue dealing with SG Petch and we have subsequently bought another car from the dealership because of the excellent after sales service.. If you are looking for a car this is the place to go.. good service and very pleasant, dependable staff Ray and Derick especially..