Matthew C

Non existent after sales

Paid over 32k online for an xc90 on March 8th. Dealt with sales executive Sally who told me the car had a full Volvo service history, it doesn’t. Had the car 2 days when the adblue warning light came on. This tells me that the 150 point check hasn’t been carried out. Contacted the dealership and was told the adblue wouldn’t be in the 150 point check, a quick google search tells me this is untrue it clearly states adblue to be checked and if low to be filled. After chasing Sally for a few days she agreed to pay me £150 goodwill gesture. After 5 days of ownership the headlamp system malfunction warning light came on, contacted Sally again who said she’d speak to her manager, I’m still waiting 8 days later for a response. I took the car to my local Volvo dealership in Chester at a days notice, they were brilliant and did a software update that fixed the problem, while there I had a call from Volvo Selekt in London who were very concerned that I had two warning lights come on within 5 days of receiving the car. After chasing Sally for the past few days for my £150 she told me 3 times yesterday that the money was paid into my account, you guessed it, it hasn’t. I sent proof of this, no response. My advice to anyone considering buying a car from Riverside is this. They will promise you the moon and stars to get your money, but once you hand over the money you’re on your own. If anything goes wrong with the car don’t expect them to do anything to help you. Buyer beware.