Sophie M

Damage on recall

I came into the Ripple Road Ford Branch for a recall on my Focus ST. I usually avoid having any work completed here, as previously my mustang was damaged whilst in their possession during a service appointment. However, in this case, I had no other option. I waited whilst the work was completed, and once I had access to my car, I was so angry and disappointed (yet again) with the quality of their work and customer service. My car had been cleaned the day before my apt. They didn't use any car seat covers or floor mat covers, which meant I now had muddy footprints all over my floor. They scratched an interior panel when removing the part above to fix the recall issue. They never highlighted this to me when handing the car back, so I can only assume they were hoping I wouldn't notice! In general, the workmanship is shoddy, the care for vehicles is awful, and the customer service is shocking. The repairs and work are completed by kids with no regard for others' possessions. Unfortunately, I'll have to return for this damage to be repaired although I am yet to hear from them, even after being told someone would be in touch to book me back in asap! Basically, I would advise that you steer well clear of the place if you have the option!