Sue L

AVOID - worst ever experience

Worst dealership I’ve ever used. Bought a KIA Niro March 23 and after a week fault on front sensor, took 3 goes to diagnose, 7 months for the part to arrive and offered a new replacement car which took another 5 months to arrive. Head of Sales condescending, Phil Clay MD not interested and doesn’t respond to complaints, Group ahead of Sales uninterested, NEVER BUY FROM THIS COMPANY. Eventually got a new car which I’ve sold, but even got an invoice showing I owed money and they couldn’t be bothered to resolve for me. Steer clear of Chapelhouse and KIA as both uninterested in customers.